Please first visit your profile and click “My Returns". There you can then “Request New Return”.Note: If you don’t have a registered profile, please follow this link: Click Here
Returns and Refunds
You have 30 days after receiving your order to request a return and receive a full refund. We offer free returns for our US customers. After requesting a return, a prepaid UPS shipping label for your return package and a packing slip will be provided by email. Print both documents. In order to guarentee a trouble-free return clearance, please attach the packing slip outside on the package. Then send your parcel free of charge by one of the following two ways:
1. Drop off your package at a nearby UPS Access Point™ location or other UPS site. Find locations near you here.
2. Schedule a pickup and have UPS collect your parcel from your home or office. Find more information here.
Read full policy
Do you wish to return an item you have already purchased? It’s as easy as this: You can carry out the return either via our customer hotline or directly via our shop’s online returns portal. You can complete your online return in 3 short, convenient steps:
Now select all orders (and items) you wish to return and then click “Continue”.
You have the option to choose a suitable reason for your return from the fixed options. You can also upload a photo and comment on your entry. When you are finished, please click “Send Request”.
You can keep track of its current status under the heading “My Returns”. In addition, you are notified of all progress and changes to your return separately by email.